Oh Lord, tell me I'm not "sleeping with the enemy . . ."We (insurers) focus on patients (our primary customers) . . . and there is nothing wrong with that. But we need a broader focus. We need relationships with our members and our providers that are equal in nature.
We do a disservice to our customers (patients) by not having good relationships with health care providers.
In my humble opinion, this is more than cat-herding.
To read:
UnitedHealth and IBM Test Health Care Plan
UnitedHealth Leading the Way on the Medical Home?
United HealthCare; Still the Scum of the Earth
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